Return & Exchange Policy

At PKSaller, we want you to have a clear and convenient shopping experience. Please read our Return & Exchange Policy before placing an order.

1. Return Eligibility

Return requests may be considered if a product is delivered damaged, defective, incorrect, or does not match the confirmed order, subject to verification and applicable consumer protection laws.

Please contact us as soon as possible after receiving your parcel so we can review the issue and guide you through the next steps.

2. Exchange Policy

If you receive an incorrect, damaged, or defective product, please contact our support team to discuss an appropriate resolution. Exchanges are subject to product availability, verification, and the applicable terms.

3. Personal-Use and Hygiene Products

For personal-use products, including intimate products, hygiene and safety requirements may restrict returns or exchanges after packaging has been opened or a product has been used.

Please contact us before returning any item. Hygiene restrictions will not override any rights or remedies available under applicable law.

4. Conditions for Return or Exchange

Where applicable, please ensure that:

• You provide your order number and contact details.

• You explain the reason for the return or exchange.

• You provide photographs or other evidence of damage or an incorrect item, if requested.

• You retain the product and its packaging until our team provides further instructions.

Please do not send a product back without contacting us first.

5. Refunds

If a refund is approved, the available refund method and processing time will be communicated to you. The resolution will depend on the circumstances of the order, the applicable policy, and relevant legal requirements.

6. Delivery Charges

Responsibility for return or exchange delivery charges will depend on the reason for the request and the applicable circumstances. Our team will clarify any applicable charges before you proceed.

7. Non-Returnable Situations

Returns or exchanges may not be accepted for reasons such as a change of mind or customer preference, particularly for opened or used personal-use products, except where required by applicable law or where a different policy has been expressly communicated.

8. How to Request a Return or Exchange

To request assistance:

1. Visit our Contact Us page.

2. Provide your order number and registered mobile number.

3. Explain the issue with your order.

4. Share supporting photographs if relevant and requested.

Our team will review your request and inform you of the next steps.

9. Policy Updates

PKSaller may update this policy when necessary. Any changes will be published on this page and will remain subject to applicable consumer protection laws.

10. Contact Us

For questions about returns, exchanges, or refunds, please contact us through our Contact Us page with your order details.

PKSaller — Customer Support You Can Rely On.